Don Sitts Auto Sales, Inc

A couple months ago, I had to take my car in because it was losing oil. They got me right in. After inspecting it, they said they couldn’t see anything wrong externally so they put in dye and marked the dipstick. They didn’t charge me anything but told me to bring it back in 1000 miles. After doing that, they determined there was nothing wrong with my car and didn’t charge me anything. I was floored because I was expecting costs for diagnostics the very least. They were honest, friendly, and provided me with a loaner, which was immensely helpful. Definitely recommend Don Sitts Service Department. I’m taking the car in for brakes tomorrow.

We bought a truck from Don Sitts years ago. It’s been great truck. However, I feel that their service department has gone downhill. It’s easily a two week wait to get in. Their technicians don’t seem to stay and the new ones haven’t been stellar. I had work done a few months ago, left and came right back with the same problem not being addressed or fixed. I had an appointment Friday morning at 9:00 and never heard back. Called at 4:00 to find out that nothing had been done. No one called. I just called this morning and was told that a technician has my car. Again, nothing accomplished. I am going to get my car. There are other reputable service places in the area. I don’t feel like Don Sitts Service Department is the quality that it once was! It’s a shame.

Was recommend Don Sitts by a friend whos purchased numerous cars over the years. If you are looking for a car, you've got to check out Don Sitts Auto Sales. These guy are the best dealership I’ve ever worked with. I felt like trust was their main game. The prices? Spot on. Felt like I walked away with a genuine good deal. And their selection, something for everyone. If you're looking for a vehicle you'll be in good hands with Todd at Don Sitts. Most definitely recommend and will be back myself!

Will never buy a car from anyone else. I have purchased two cars from Jeff and both have been top notch and reliable. My first car from them after moving to Ohio was just traded in for my newest one. I had that car 15 years and it was rock solid the whole time. They gave me a fair trade in value. My husband and his family don’t buy from anyone else either and they treat us all like family. Their service department is excellent and I trust them to make sure my car is in good order. They are honest and don’t try to sell me anything I don’t need.

Just a fantastic experience at Don Sitts... Todd my salesperson was very helpful and provided extra information about the car I was interested in as I was coming in from out of state. After applying for credit approval ahead of time, it was about 1 hour from first seeing the car, test driving it, to finishing all of the paperwork and driving off! Even met Don himself! The car is nothing short of perfect and I could not be happier.

If you have never been here, and you are in the market for a used car you should definitely go. There are not many businesses that treat you the way Don Sitts does. From the owner and gm to the sales people, everyone is aces. They have a great facility and the service dept is spotless. See Dave, in sales if you are in the market he is awesome, Update I took my wife's car that we purchased a few weeks ago in for service to get some issues taken care of that were promised during the sale. The service dept was awesome and had a vehicle waiting for me when I arrived. There was a question about something, and I called my sales person, Dave. Dave answered the phone on his day off and handled the issue without haste. I also found a few issues that were not known at the time of the sale and they repaired them as well. You can't find a better dealership in my opinion. My sales person Dave, is the all time best and you should defiantly contact him if your in the market for a vehicle, he will treat you right.

Long time frequenter of Donn Sitt's lot... recent customer. Don Sitts has an excellent reputation in the North East Ohio area, and I can verify that the team fully deserves the recognition. Shop here if you want a quality used vehicle without rust and in great shape. I purchased a beautiful older model Lexus from Mike Hayn, and Mike has been an absolute blessing to work with through the entire process. The sales team puts no pressure on the buyer... AT ALL. It is very refreshing. Mike and the team at Don Sitts really care about their customers and have gone above and beyond my expectations multiple times. The service team ROCKS too (they offer free rentals if needed). I couldn't be happier throughout my entire experience. We are coming here next time anyone in the family needs a car.